Join the team
Build technology that keeps businesses running.
We value initiative, clear thinking, hands-on problem solving, and people who care about the customer experience.
Call Center Representative I
Provides technical, software, hardware, and network solutions to computer users by performing question and problem diagnosis and guiding users through step-by-step solutions in a call center environment.
Responsibilities
- Answers inbound calls and provides resolution to questions and concerns in a timely and professional manner.
- Responds to and logs requests for technical assistance in person, via phone, and electronically.
- Diagnoses and resolves basic technical hardware and software issues.
- Redirects unanswered problems to the appropriate resource and escalates urgent situations.
- Tracks and routes problems and requests, and documents resolutions.
Qualifications
- High school diploma or GED and one year of related experience or equivalent training.
- Ability to read technical instructions and write routine reports and correspondence.
- A+ Certification and a valid driver's license.
Field Service Technician
Runs service calls for printers, PCs, networking equipment, and related systems in the Syracuse, NY area.
Responsibilities
- Troubleshoots devices quickly and accurately and researches recurring failures.
- Repairs or replaces devices onsite and documents failures, causes, and repairs.
- Performs preventative maintenance and manages service-area inventory.
- Maintains a friendly and professional attitude with customers onsite and by phone.
Qualifications
- Technical school diploma, electronics associate degree, Microsoft certification, computer science degree, or equivalent.
- One to two years of service technician experience and knowledge of computer repair.
- Ability to travel, participate in on-call coverage, and lift at least 50 pounds.
- A reliable vehicle and valid driver's license.
Web Designer
A hybrid design role requiring both artistic and technical skills.
Responsibilities
- Produces professional web graphics, navigation systems, and dynamic HTML with a consistent look and feel.
- Turns client requests into visual concepts and introduces site designs with measurable results.
- Maintains client sites and produces online marketing campaigns, banners, and newsletters.
- Assists with information architecture, navigation flows, and initial project planning.
Qualifications
- Web design experience with HTML, CSS, and JavaScript.
- Exceptional web layout, communication, organization, and time-management skills.
- Understanding of browser compatibility and information architecture.
- Applicants should be prepared to demonstrate previous work samples.
Programmer / Analyst
Develops and maintains software applications with varying complexity.
Responsibilities
- Writes new programs from detailed specifications and maintains existing applications.
- Provides on-call support, estimates projects, and documents systems according to standards.
- Designs screen layouts, interfaces, printed outputs, and integrations with other systems.
- Analyzes code to find errors and provides technical assistance to users and team members.
Qualifications
- Bachelor's degree or equivalent training and experience.
- One to three years of software development or maintenance experience.
- Excellent oral and written communication and demonstrated systems troubleshooting experience.
- Understanding of retail environments is helpful.
Administrative Assistant
Provides broad administrative support in a small, fast-paced office environment.
Responsibilities
- Answers phones, tracks orders, assists with invoicing, orders supplies, and handles special projects.
- Prioritizes tasks for efficient and timely completion while maintaining a calm, positive manner.
Qualifications
- Excellent attendance, punctuality, organization, and attention to detail.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Ability to work independently and as part of a team.
Accountant
Handles accounting responsibilities and financial reporting.
Responsibilities
- Prepares daily sales reports, reviews and closes work orders, and participates in annual physical inventory.
- Performs reconciliations, analysis, and other assigned accounting duties.
Qualifications
- Strong reconciliation, accounting, analytical, and organizational skills.
- Expert Microsoft Access and Excel skills; QuickBooks knowledge is helpful.
- Accounting degree preferred.